Shipping policy

SHIPPING & DELIVERY POLICY

Last updated: August 26, 2026

At Signature Legacy, delivery is regarded as the final stage of a private commission—not as an ordinary parcel transaction.

Many of the works we present are made to order, individually finished, one of a kind, limited in allocation, or created over an extended period by Korean master artisans. Before a work may be released for international delivery, it may require natural curing or drying, repeated finishing, quality inspection, provenance and certification preparation, specialist packing, custom crating, insurance coordination, export documentation, and destination-specific customs review.

This Shipping & Delivery Policy explains how Signature Masterpiece Co., Ltd., operating under the brand Signature Legacy (‘Signature Legacy,’ ‘we,’ ‘us,’ or ‘our’), prepares, dispatches, transports, and delivers works purchased or commissioned through the Services.

This Policy should be read together with our Return & Refund Policy, Privacy Policy, Terms of Service, product description, commission agreement, quotation, and order confirmation.

Nothing in this Policy excludes, restricts, or overrides any consumer right, delivery obligation, remedy, or liability that cannot lawfully be excluded under applicable law.

1. THE NATURE OF SIGNATURE LEGACY DELIVERY

A Signature Legacy order may involve two distinct periods:

* Production and Preparation Period: the time required to allocate the artisan, obtain and prepare materials, create or finish the work, complete quality review, prepare certificates and provenance materials, and arrange packing and export documentation.
* Transit and Delivery Period: the period beginning after the work has been formally dispatched to the carrier or specialist logistics provider.

An estimated international transit time does not include the production and preparation period.

For example, a work may require several months to create and prepare, followed by several business days in international transit. Any transit estimate shown on the website applies only after dispatch unless expressly stated otherwise.

2. SHIPPING DESTINATIONS

Signature Legacy offers shipping to many international destinations, subject to:

* carrier availability;
* insurance availability;
* sanctions and trade restrictions;
* customs and import requirements;
* material or cultural-property restrictions;
* package size and weight limitations;
* delivery security;
* local infrastructure; and
* our ability to arrange a reasonably safe method of transport.

We may be unable to ship certain works or materials to particular countries, regions, islands, remote areas, military addresses, post-office boxes, hotels, temporary accommodations, freight-forwarding addresses, or destinations considered restricted or unreasonably high-risk by a carrier, insurer, payment provider, or governmental authority.

Availability of a country in the website’s country selector does not guarantee that every work can be shipped to every address within that country.

We reserve the right to decline, suspend, redirect, or cancel a shipment where delivery would be unlawful, commercially impracticable, uninsurable, unsafe for the work, or inconsistent with carrier or customs requirements. If Signature Legacy cancels an order because we cannot lawfully or reasonably fulfill it, we will provide the remedy required by applicable law and the applicable order terms.

3. SHIPPING METHODS AND LOGISTICS PARTNERS

Depending on the work, destination, value, dimensions, weight, fragility, and security requirements, we may use:

* DHL Express;
* FedEx;
* UPS;
* EMS or another postal express service;
* specialist fine-art or high-value logistics providers;
* white-glove delivery services;
* air freight or secured freight;
* customs brokers and freight forwarders; or
* another carrier or logistics arrangement selected by Signature Legacy.

We reserve the right to select or change the carrier, route, service level, packing method, consolidation method, and logistics provider where we reasonably believe the change will improve security, regulatory compliance, insurability, or delivery feasibility.

A customer’s preference for a particular carrier will be considered but cannot be guaranteed unless expressly accepted by Signature Legacy in writing.

4. SHIPPING QUOTATIONS AND ADDITIONAL LOGISTICS COSTS

Shipping may be:

* calculated at checkout;
* included in the displayed purchase price;
* quoted separately after the delivery address and work specifications are confirmed; or
* invoiced separately for specialist packing, crating, insurance, customs, freight, white-glove delivery, storage, or installation.

A shipping amount displayed before the final dimensions, weight, packaging method, delivery conditions, or destination requirements are known may be an estimate.

For a work requiring a separate shipping quotation:

* the quotation will identify the available delivery arrangement and associated charges;
* the quotation will remain valid for the period stated in the quotation;
* the customer must accept and pay the quotation before dispatch;
* the order may not be released until all shipping arrangements are confirmed; and
* a material change in destination, access requirements, delivery method, dimensions, weight, insurance, tariffs, or carrier charges may require a revised quotation.

We will not impose an additional optional charge without any consent required by applicable law. If a material additional logistics cost becomes necessary, we will notify the customer and obtain agreement before incurring the additional cost, unless immediate action is reasonably necessary to protect the work or comply with law.

Packing, crating, insurance, handling, and logistics costs already commissioned or incurred may be non-refundable to the extent permitted by applicable law.

5. PRODUCTION AND PREPARATION PERIODS

A. Ready-to-Ship Works

An eligible ready-to-ship work is ordinarily dispatched within approximately 3–7 business days after:

* the order has been accepted;
* full and cleared payment has been received;
* payment and fraud review has been completed;
* delivery information has been verified; and
* any required inspection, certification, documentation, packing, or export preparation has been completed.

Additional time may be required for custom crating, high-value insurance, customs documentation, conservation review, or destination-specific requirements.

B. Made-to-Order, Commissioned, Reserved, or Individually Finished Works

A made-to-order or commissioned work may generally require approximately one to six months for production, finishing, documentation, certification, packing, and dispatch. Certain substantial, technically complex, or materially sensitive commissions may require a longer period.

The applicable estimate may be influenced by:

* the artisan’s limited production calendar;
* complexity, scale, and approved specifications;
* availability and condition of natural materials;
* repeated lacquering, polishing, carving, inlaying, firing, weaving, forging, curing, or drying;
* weather, temperature, and humidity;
* kiln schedules and firing outcomes;
* quality inspection and corrective hand-finishing;
* certification and provenance preparation;
* specialist photography or condition documentation;
* custom packing or crating;
* insurance approval;
* export or cultural-property documentation;
* customs requirements; and
* circumstances reasonably beyond our control.

The integrity of the work takes precedence over an artificial acceleration of a process that could compromise craftsmanship, material stability, or long-term condition.

After order acceptance, we will provide a more specific estimated production or dispatch window where reasonably available.

6. ESTIMATED DATES AND AGREED DELIVERY PERIODS

Any date or period described as ‘estimated,’ ‘anticipated,’ ‘approximately,’ or ‘expected’ is an estimate rather than a guaranteed completion or delivery date.

A date is considered guaranteed or contractually essential only where Signature Legacy expressly accepts it as such in writing before the order is placed or in a separately executed commission agreement.

Customers requiring delivery for a wedding, exhibition, anniversary, move, event, presentation, or other time-sensitive occasion must disclose that requirement before placing the order. We cannot assume responsibility for an undisclosed deadline.

Where a customer places an order after being informed that the estimated production and dispatch period is one to six months, or another identified period, that period forms part of the agreed delivery arrangement to the extent permitted by applicable law.

If we reasonably expect that we will be unable to dispatch within a promised or legally material period, we will provide an appropriate delay notice. Where required by applicable law, we will:

* provide a revised estimated dispatch date;
* request the customer’s consent to the revised period; or
* provide the legally required option to cancel the unshipped order and receive the applicable refund.

Nothing in this Policy permits Signature Legacy to disregard a mandatory delivery right.

7. CONDITIONS THAT MUST BE SATISFIED BEFORE DISPATCH

Signature Legacy is not required to release a work for shipment until all applicable conditions have been satisfied, including:

* full and cleared payment of the purchase price;
* payment of approved shipping, packing, crating, insurance, storage, tax, customs, or handling charges;
* completion of payment, fraud, sanctions, or identity review;
* confirmation of the recipient’s full legal name and delivery address;
* provision of a valid telephone number and email address;
* provision of required customs or import information;
* customer approval of final specifications or production details where required;
* completion of quality inspection;
* completion of certification and provenance documentation;
* confirmation that the destination can lawfully receive the work; and
* acceptance of any required delivery appointment or specialist logistics arrangement.

Additional validation may delay dispatch. Such validation is undertaken to protect the collector, artisan, work, and transaction.

8. ADDRESS ACCURACY AND CHANGES

The customer is responsible for providing a complete, current, and accurate:

* recipient name;
* street address;
* apartment, suite, or unit number;
* postal or ZIP code;
* city, state, province, and country;
* telephone number;
* email address;
* customs identifier; and
* access or delivery instruction reasonably necessary for delivery.

A shipping address cannot always be changed after order acceptance, payment review, customs submission, label creation, insurance binding, or dispatch.

A requested address change may require:

* identity and payment verification;
* cancellation and reissuance of shipping documents;
* a revised tax or customs calculation;
* additional carrier, insurance, storage, or handling charges; or
* refusal of the requested change for security reasons.

For fraud-prevention purposes, we may require delivery to the verified billing address or another address approved by the payment provider.

Signature Legacy is not responsible, to the extent permitted by law, for delay or additional cost resulting from inaccurate, incomplete, outdated, or unauthorized delivery information supplied by the customer.

9. DELIVERY TO HOTELS, FORWARDERS, RECEPTION AREAS, OR THIRD PARTIES

Delivery to a hotel, temporary residence, freight forwarder, storage facility, reception desk, doorman, concierge, gallery, installer, designer, architect, business address, or other third party requires prior approval and may be refused for security or insurance reasons.

If the customer instructs or authorizes delivery to such a location or representative:

* the customer is responsible for ensuring that the person or facility is authorized and available to receive the work;
* delivery to the authorized person or location may constitute completed delivery to the extent permitted by law;
* further transportation arranged independently by that person or facility is not Signature Legacy-arranged transportation; and
* additional loss or damage occurring after completed delivery may fall outside our carrier or insurance coverage.

We strongly discourage the use of an unverified freight forwarder for fragile, unique, or high-value works.

10. PACKAGING AND CONSERVATION-LED PREPARATION

Each work is packed according to its material, scale, fragility, finish, value, destination, and expected transit conditions.

Packing may include:

* acid-free or non-abrasive surface protection;
* protective wrapping;
* moisture barriers;
* humidity-control materials where appropriate;
* shock-absorbing cushioning;
* vibration reduction;
* fitted interior supports;
* corner and edge protection;
* reinforced outer cartons;
* tamper-evident measures;
* custom foam or structural inserts;
* double boxing;
* wooden crating; and
* other specialist measures.

Packaging is designed to reduce reasonably foreseeable transit risks but cannot eliminate every risk associated with handling, customs inspection, atmospheric conditions, vibration, accident, or force majeure.

The customer should retain the original packaging, crate, supports, labels, and protective materials. These materials may be required for:

* a carrier or insurance claim;
* an authorized return;
* future transportation;
* storage;
* conservation; or
* safe relocation of the work.

11. CUSTOM WOODEN CRATING

For certain fragile, oversized, high-value, or collector-grade works, a custom wooden crate may be recommended or required.

The cost of crating depends on:

* dimensions and weight;
* material and fragility;
* required interior support;
* destination;
* carrier or insurer requirements;
* export and wood-packaging rules; and
* handling and delivery method.

Where international wood-packaging regulations apply, the crate may require compliant treated or certified materials.

Once design, fabrication, fitting, or preparation of a custom crate has begun, the associated charges may be non-refundable to the extent permitted by law.

A crate is a protective transport structure and may show ordinary handling marks after international delivery. Damage to the crate alone does not necessarily indicate damage to the work, but it should be photographed and reported before unpacking.

12. INSURANCE AND DECLARED VALUE

For appropriate high-value shipments, Signature Legacy may arrange carrier-declared value, transit insurance, or specialist fine-art insurance where available.

Insurance is subject to:

* the insurer’s or carrier’s coverage terms;
* exclusions and valuation rules;
* destination and routing restrictions;
* packing requirements;
* deductibles or liability limits;
* claim-notification periods;
* inspection and evidence requirements; and
* the customer’s reasonable cooperation.

A declared value is not necessarily equivalent to comprehensive insurance and does not guarantee payment of the full retail price in every circumstance.

Where an insurer or carrier requires additional packing, routing, identification, signature, collection, or delivery arrangements, those requirements become conditions of shipment.

If the customer declines an optional insurance arrangement or independently selects a carrier, risk and coverage will be governed by Section 20 and applicable law.

13. SIGNATURE, IDENTITY VERIFICATION, AND SECURE DELIVERY

A signature by an adult recipient may be required for any shipment and will ordinarily be required for high-value, fragile, one-of-a-kind, limited, or commissioned works.

Depending on the carrier and delivery method, the recipient may be required to provide:

* a signature;
* government-issued photo identification;
* an order confirmation;
* a delivery PIN or security code;
* proof of authority to receive on behalf of the customer; or
* another reasonable verification measure.

The carrier may refuse to leave the work unattended or without the required verification.

A customer may not waive a signature or secure-delivery requirement where the carrier, insurer, payment provider, or Signature Legacy considers it necessary.

If the customer authorizes delivery without a signature where such an option is legally and operationally available, the customer assumes the additional risk associated with that instruction to the extent permitted by law.

14. WHITE-GLOVE DELIVERY AND INSTALLATION

Certain large, fragile, or high-value works may qualify for or require white-glove delivery.

Depending on the written quotation, white-glove service may include:

* scheduled delivery;
* appointment coordination;
* room-of-choice placement;
* protective floor or pathway measures;
* unpacking;
* removal of ordinary packing materials;
* condition confirmation; or
* another specified service.

White-glove delivery does not include wall mounting, structural work, electrical work, assembly, anchoring, conservation, engineering, or permanent installation unless expressly included in writing.

The customer is responsible for confirming:

* doorway, hallway, elevator, and stair dimensions;
* loading and parking access;
* building permissions;
* floor and wall suitability;
* structural capacity;
* site safety; and
* availability of an authorized adult.

Undisclosed stairs, restricted access, failed appointments, special equipment, permits, waiting time, or additional personnel may result in additional charges.

Signature Legacy is not responsible for work performed by an installer, contractor, designer, or carrier independently selected by the customer.

15. ESTIMATED TRANSIT TIMES AFTER DISPATCH

After formal dispatch, indicative transit times are generally:

* United States and Canada: approximately 3–10 business days;
* Europe and the United Kingdom: approximately 3–10 business days;
* Asia-Pacific: approximately 2–10 business days; and
* other destinations: according to route, carrier, customs, and local delivery conditions.

These estimates begin when the carrier accepts the shipment and the shipping confirmation is issued. They do not begin when the order is placed.

Transit estimates exclude:

* production and preparation;
* weekends and public holidays;
* customs clearance;
* import inspections;
* remote-area delivery;
* appointment scheduling;
* customs-payment delays;
* extraordinary carrier disruption; and
* circumstances outside reasonable control.

‘Business day’ ordinarily means Monday through Friday, excluding public holidays observed in the Republic of Korea and, where relevant, the carrier or destination country.

16. CUSTOMS, DUTIES, TAXES, AND DELIVERY TERMS

International orders may be shipped on one of the following bases:

A. Delivered Duty Paid or Duties Included

Where the checkout, quotation, or order confirmation expressly states that duties and applicable import taxes are included, Signature Legacy or its logistics provider will arrange the identified charges subject to the stated terms.

Additional charges arising from inaccurate customer information, a change in destination, unusual customs treatment, local storage, inspection, or a customer-specific requirement may remain payable by the customer where permitted by law.

B. Delivered at Place or Duties Unpaid

Unless the checkout, quotation, or order confirmation expressly states otherwise, international shipments may be sent with the recipient responsible for destination-country charges.

The recipient may be responsible for:

* customs duties;
* tariffs;
* VAT, GST, HST, sales tax, or import tax;
* customs-brokerage and disbursement fees;
* local carrier fees;
* inspection or permit fees;
* customs storage;
* remote-area charges; and
* other destination-country assessments.

The carrier or customs authority may require payment before release or delivery.

Signature Legacy does not control how a foreign authority classifies or values a work and cannot guarantee a particular duty or tax outcome.

We will not undervalue a shipment, describe a commercial purchase as a gift, alter the country of origin, or provide inaccurate customs documentation.

17. CUSTOMS, EXPORT, AND MATERIAL RESTRICTIONS

Certain works or materials may be subject to:

* export documentation;
* cultural-property review;
* species or natural-material restrictions;
* CITES requirements where applicable;
* wood-packaging requirements;
* sanctions or trade restrictions;
* import permits;
* destination-country safety or labeling requirements; or
* customs inspection.

The customer is responsible for reviewing personal import restrictions in the destination country, while Signature Legacy remains responsible for the export and seller obligations imposed on us by applicable law.

We may request additional information or delay dispatch while a lawful export, import, insurance, or customs requirement is addressed.

Customs inspection may require a package or crate to be opened. Where such inspection is conducted by an authority, carrier, or broker outside our control, repacking may differ from the original atelier packing.

18. TRACKING AND DELIVERY COMMUNICATIONS

After dispatch, we will provide tracking information where available.

Tracking may be delayed or interrupted because of:

* carrier scanning practices;
* secure high-value routing;
* customs clearance;
* transfer between logistics partners;
* destination-country systems;
* remote-area delivery; or
* specialist fine-art transport procedures.

A lack of immediate tracking movement does not necessarily mean that the shipment is lost.

For specialist or white-glove shipments, the logistics provider may contact the customer directly to arrange delivery. The customer must respond promptly and ensure that contact information remains current.

19. DELAYS AND EVENTS OUTSIDE REASONABLE CONTROL

Production, dispatch, customs, or delivery may be affected by circumstances including:

* the artisan’s health or production schedule;
* natural drying, curing, firing, or material behavior;
* quality-control concerns;
* scarcity or unsuitability of materials;
* export or customs review;
* insurance approval;
* severe weather or natural disaster;
* transportation interruption;
* carrier congestion or equipment failure;
* labor disputes;
* cyber incidents;
* epidemic or public-health measures;
* war, terrorism, civil disturbance, or political action;
* sanctions or changes in law;
* border closure;
* governmental action; and
* other force majeure events.

Where such an event occurs, the affected obligation may be suspended for the period reasonably necessary to address it, subject to mandatory law.

We will endeavor to communicate material delays and take reasonable steps to preserve the work and resume performance.

To the fullest extent permitted by law, Signature Legacy is not responsible for indirect or consequential losses arising from an estimated delivery date, including lost event opportunities, travel expenses, contractor costs, loss of use, loss of profit, or disappointment, unless Signature Legacy expressly accepted the relevant delivery date and liability in writing or applicable law provides otherwise.

20. RISK OF LOSS AND CUSTOMER-ARRANGED TRANSPORT

A. Transportation Arranged by Signature Legacy

Where Signature Legacy selects or offers the carrier and arranges transport to a consumer, risk of loss or damage remains with Signature Legacy until the customer or an authorized recipient obtains physical possession, except where applicable law provides otherwise.

Risk transfers upon completed delivery to:

* the customer;
* a person designated by the customer;
* an approved reception desk, concierge, doorman, gallery, storage facility, or representative; or
* another delivery location expressly authorized by the customer,

to the extent permitted by applicable law.

B. Transportation Arranged Independently by the Customer

If the customer selects a carrier that was not offered by Signature Legacy or independently arranges collection, freight forwarding, or further transport:

* the customer is responsible for evaluating the carrier and insurance;
* the work should be inspected at collection;
* risk may pass to the customer when the work is released to the customer-selected carrier or collected by the customer, to the extent permitted by law;
* Signature Legacy is not responsible for subsequent routing, storage, repacking, customs handling, or delivery performed outside our arrangement; and
* any claim for damage occurring during customer-arranged transport must ordinarily be pursued against the customer’s carrier or insurer.

We may require the customer-selected carrier to provide identification, collection authority, insurance evidence, suitable equipment, and a signed condition or release record.

C. Title

Subject to applicable law and any written commission agreement, legal title to the work does not pass until Signature Legacy has received full and cleared payment of all amounts due and the work has been delivered or lawfully released.

21. INSPECTION UPON DELIVERY

Please examine the outer carton or crate before accepting delivery.

Where reasonably possible:

* note visible punctures, crushing, water exposure, broken seals, or severe impact on the carrier’s delivery record;
* photograph every side of the unopened package;
* photograph labels, seals, and visible damage;
* do not discard any packaging;
* unpack the work carefully in a clean and secure area; and
* record an uninterrupted unpacking video for a high-value or visibly compromised shipment.

A signature ordinarily confirms receipt, not necessarily that concealed damage is absent. However, noting visible damage at delivery can materially assist a carrier or insurance claim.

If the package appears severely damaged or unsafe to open, contact Signature Legacy before unpacking where reasonably possible.

22. DAMAGED, LOST, INCORRECT, OR MATERIALLY MISDESCRIBED SHIPMENTS

If a work arrives damaged, if the incorrect work is received, or if the work appears materially different from its confirmed specifications, contact:

[concierge@signaturelegacy.co](mailto:concierge@signaturelegacy.co)

Please notify us as soon as reasonably possible. To preserve carrier and insurance rights, we respectfully request that visible transit damage be reported within 48 hours of delivery whenever possible.

Include:

* order number;
* delivery date;
* description of the issue;
* photographs of all sides of the outer packaging or crate;
* photographs of shipping labels and seals;
* photographs of all inner packing and protective materials;
* clear photographs of the work;
* photographs of the damaged area;
* a copy of any notation made on the carrier’s delivery record; and
* an unpacking video, if available.

Please retain:

* the work;
* outer and inner packaging;
* crate;
* supports and cushioning;
* labels and seals;
* certificates and documents; and
* all delivery materials.

Do not repair, restore, clean, refinish, install, alter, or return the work without our written instruction.

The requested 48-hour notice supports carrier and insurance claims. It does not extinguish a non-waivable statutory right that applies after that period.

The customer agrees to provide reasonable cooperation with a carrier, insurer, customs authority, conservator, or investigator. Failure to preserve the packaging or provide reasonably available evidence may affect an insurance claim or available remedy to the extent permitted by law.

Depending on the facts, uniqueness of the work, available insurance, and applicable law, the remedy may include:

* conservation or repair;
* replacement or re-performance;
* correction;
* partial refund;
* store credit where voluntarily accepted;
* full refund; or
* another legally appropriate resolution.

A statutory refund will not be replaced solely with store credit without the customer’s agreement where the law requires a monetary refund.

If a shipment appears lost, we may initiate a carrier or insurance investigation before determining the appropriate remedy. Such investigations may require delivery scans, customs records, recipient confirmation, carrier interviews, and other evidence.

23. MISSED DELIVERY, REFUSAL, AND FAILURE TO COOPERATE

The customer is responsible for:

* monitoring tracking;
* responding to carrier communications;
* paying applicable import charges;
* attending scheduled delivery appointments;
* providing required customs documents; and
* ensuring that an authorized adult is available.

A shipment refused because of change of mind, unpaid customs charges, failure to provide documents, unsuccessful delivery attempts, or customer inaction is not automatically treated as an authorized return.

Where a shipment is returned, held, redirected, or stored for a customer-related reason, the customer may be responsible, to the extent permitted by law, for:

* original shipping;
* return shipping;
* customs duties and taxes;
* brokerage;
* storage;
* redelivery;
* inspection;
* insurance;
* handling;
* repacking or re-crating; and
* other documented costs.

If a refund is legally available or voluntarily approved, such permitted and documented costs may be deducted only to the extent allowed by applicable law.

For a final-sale commissioned work, refusal of delivery does not by itself cancel the order or create a refund right.

24. STORAGE AND DELAYED DELIVERY REQUESTS

Once a work is complete and ready for dispatch, we will notify the customer.

Unless otherwise agreed in writing, we may provide up to 14 calendar days of complimentary holding time after the initial ready-to-dispatch notice.

If the customer requests delayed delivery or fails to complete required delivery arrangements after that period, Signature Legacy may:

* charge reasonable storage, insurance, handling, and administration fees disclosed to the customer;
* move the work to an appropriate third-party storage facility;
* require payment of all accrued charges before release; and
* require a revised shipping or insurance quotation.

Extended storage may not be suitable for every material or work. Signature Legacy may require dispatch within a particular period where continued storage would create conservation, security, insurance, or capacity concerns.

If a work remains uncollected or undeliverable for an extended period, we may exercise the remedies available under the Terms of Service, written commission agreement, and applicable law after providing reasonable notice.

25. SPLIT AND CONSOLIDATED SHIPMENTS

An order may be shipped in separate consignments where works have different:

* artisans;
* production schedules;
* completion dates;
* packing requirements;
* origins;
* certificates;
* customs requirements; or
* delivery methods.

We may also recommend consolidating completed works where this reasonably improves security, cost, or delivery coordination.

Additional packing, crating, insurance, customs, storage, or shipping charges may apply where separate shipments are requested by the customer or become necessary because of a customer-directed change.

Where consumer law grants rights based on receipt of the final item or lot, those rights will be calculated as required by applicable law.

26. RETURNS AND INTERNATIONAL RETURN SHIPPING

All cancellations, returns, exchanges, and refunds are governed by our Return & Refund Policy.

No work may be returned without prior written authorization and detailed return instructions.

Because many Signature Legacy works are made to order, bespoke, personalized, commissioned, one of a kind, individually allocated, or prepared for a particular collector, they may be final sale to the extent permitted by law.

For an authorized international return, the customer may be required to:

* use a carrier approved by Signature Legacy;
* use the original packaging or equivalent professional packing;
* obtain adequate insurance;
* provide tracking and signature confirmation;
* prepare accurate customs documentation;
* identify the shipment as returned merchandise where legally appropriate; and
* follow all instructions designed to preserve the work and its documentation.

Unless Signature Legacy is responsible for confirmed damage, defect, incorrect shipment, material misdescription, or another legally recognized reason, the customer is responsible for authorized return shipping and related charges to the extent permitted by law.

Unauthorized returns may be refused, placed into storage, or returned to the sender at the sender’s expense, subject to applicable law.

27. BEFORE PLACING AN ORDER

Before purchasing or commissioning a work, please contact our Concierge Team if you have questions concerning:

* estimated production and dispatch;
* a required delivery date;
* shipping availability;
* shipping quotation;
* packing or wooden crating;
* transit insurance;
* white-glove delivery;
* installation;
* dimensions and weight;
* building or access limitations;
* customs duties, VAT, GST, HST, or tariffs;
* import restrictions;
* delivery to a hotel, forwarder, gallery, or representative;
* delayed delivery or storage; or
* return eligibility.

A collector should not place a time-sensitive order based solely on a general website estimate. Any essential delivery commitment must be expressly confirmed by Signature Legacy in writing before the order is accepted.

28. CONTACT

For questions regarding production, dispatch, specialist packing, custom crating, insurance, international delivery, customs, white-glove service, or an existing shipment, please contact:

Signature Legacy Concierge Team
Email: [concierge@signaturelegacy.co](mailto:concierge@signaturelegacy.co)
Phone: 080-371-6600

Signature Masterpiece Co., Ltd.
204, Dolgoji-ro 22-gil
Seongbuk-gu, Seoul 02784
Republic of Korea